Question 1

How do I start using the service?

Accepted Answer

Install the app from App Store or RuStore and start uploading your medical data or test results. 7-day free trial to explore all features.

Question 2

Is my data secure?

Accepted Answer

We use modern encryption methods and comply with all personal data protection requirements. Your medical data is stored securely and is not shared with third parties.

Question 3

Can I try Healtix for free?

Accepted Answer

Yes, 7-day free trial to explore all features: test interpretation, calorie counting, medication tracking, health risk assessment.

Question 4

What file formats are supported?

Accepted Answer

We currently support uploading files in PDF format and images (test photos). The system automatically extracts and structures data from your medical tests using AI.

Question 5

What types of tests are supported?

Accepted Answer

The system supports various types of tests: general and biochemical blood tests, hormonal studies, tumor markers, allergy tests, urine and stool tests, and other medical indicators. The AI is trained on medical standards and can recognize most laboratory tests.

Question 6

How does test interpretation work?

Accepted Answer

Our AI analyzes your medical data, structures indicators, identifies deviations from the norm, and provides personalized recommendations based on your health profile. Interpretation happens automatically within seconds.

Question 7

How does calorie counting work?

Accepted Answer

Simply describe what you ate in the app — AI will automatically calculate calories, proteins, fats, and carbohydrates. Track your nutrition and get personalized daily, weekly, and monthly statistics.

Question 8

How does the health system and smartwatch integration work?

Accepted Answer

The app syncs with Apple Health and Google Health Connect to receive data on heart rate, sleep, activity, and calories. Based on this data, personal norms and a comprehensive assessment of your body's condition are calculated.

Question 9

How do I connect health synchronization?

Accepted Answer

Android: Install Health Connect from Google Play, grant all permissions to Healtix app in Health Connect, make sure Google Fit or Samsung Health allows exchange with Health Connect. iOS: Go to the health section in Healtix and enable synchronization with 'All Permissions' on the Apple Health screen.

Question 10

How do I get support?

Accepted Answer

You can get support at any time through the chat assistant in the app, email, or Telegram channel @healtix. Our team responds within 24 hours.

Question 11

How do I pay for a subscription on the website?

Accepted Answer

Go to healtix.app, sign in with the same account as in the app, open Profile, and complete Premium checkout with your card. Your subscription works in the app right away.

Preguntas frecuentes

¿Cómo subo resultados de laboratorio de LabCorp o Quest Diagnostics?

¿Healtix es gratis y seguro?

¿Cómo funciona el análisis de salud con IA?

¿Cómo interpreto mis resultados de laboratorio?

¿Qué hago si mis resultados muestran alteraciones?

¿Puedo llevar nutrición y ayuno con IA?

¿Puedo usar Healtix para varios familiares?

¿Cómo sincronizo frecuencia cardíaca y datos de salud?

¿Cómo funciona el coach de salud con IA?

¿Qué riesgos para la salud puede valorar Healtix?

¿Y si tengo problemas al subir analíticas?

¿Con qué frecuencia debo subir resultados?

¿Qué idiomas hay?

¿Cómo funcionan los recordatorios de medicación?

¿Quién puede beneficiarse de Healtix?

¿Qué tipos de análisis y formatos se admiten?

¿Cómo elimino mi cuenta o datos?

¿Mis datos son realmente privados?

¿Cómo pago una suscripción en la web?

¿Cómo cancelo la suscripción?