Question 1

How do I start using the service?

Accepted Answer

Install the app from App Store or RuStore and start uploading your medical data or test results. 7-day free trial to explore all features.

Question 2

Is my data secure?

Accepted Answer

We use modern encryption methods and comply with all personal data protection requirements. Your medical data is stored securely and is not shared with third parties.

Question 3

Can I try Healtix for free?

Accepted Answer

Yes, 7-day free trial to explore all features: test interpretation, calorie counting, medication tracking, health risk assessment.

Question 4

What file formats are supported?

Accepted Answer

We currently support uploading files in PDF format and images (test photos). The system automatically extracts and structures data from your medical tests using AI.

Question 5

What types of tests are supported?

Accepted Answer

The system supports various types of tests: general and biochemical blood tests, hormonal studies, tumor markers, allergy tests, urine and stool tests, and other medical indicators. The AI is trained on medical standards and can recognize most laboratory tests.

Question 6

How does test interpretation work?

Accepted Answer

Our AI analyzes your medical data, structures indicators, identifies deviations from the norm, and provides personalized recommendations based on your health profile. Interpretation happens automatically within seconds.

Question 7

How does calorie counting work?

Accepted Answer

Simply describe what you ate in the app — AI will automatically calculate calories, proteins, fats, and carbohydrates. Track your nutrition and get personalized daily, weekly, and monthly statistics.

Question 8

How does the health system and smartwatch integration work?

Accepted Answer

The app syncs with Apple Health and Google Health Connect to receive data on heart rate, sleep, activity, and calories. Based on this data, personal norms and a comprehensive assessment of your body's condition are calculated.

Question 9

How do I connect health synchronization?

Accepted Answer

Android: Install Health Connect from Google Play, grant all permissions to Healtix app in Health Connect, make sure Google Fit or Samsung Health allows exchange with Health Connect. iOS: Go to the health section in Healtix and enable synchronization with 'All Permissions' on the Apple Health screen.

Question 10

How do I get support?

Accepted Answer

You can get support at any time through the chat assistant in the app, email, or Telegram channel @healtix. Our team responds within 24 hours.

Question 11

How do I pay for a subscription on the website?

Accepted Answer

Go to healtix.app, sign in with the same account as in the app, open Profile, and complete Premium checkout with your card. Your subscription works in the app right away.

Frequently Asked Questions

How do I upload lab results from LabCorp or Quest Diagnostics?

Is Healtix free and secure?

How does AI lab literacy work?

How do I interpret my lab results?

What should I do if my lab results show abnormalities?

Can I track nutrition and fasting with AI?

Can I use Healtix for multiple family members?

How do I sync heart rate and health data?

How does the AI health coach work?

What do health check-ins cover?

What if I have trouble uploading lab results?

How often should I upload lab results?

What languages are supported?

How do medication reminders work?

Who can benefit from Healtix?

What lab types and formats are supported?

How do I delete my account or data?

Is my data really private?

How do I pay for a subscription on the website?

How do I cancel my subscription?